Refund , Returns and Exchanges Policy
Refund, Returns and Exchanges
Free refund and returns in-store and online
Change of Mind Refund/Returns
"Change of mind" includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don't fit the way that you would like or unwanted gifts.
We will accept a change of mind return provided it meets the following guidelines:
Return within 30 days
Item must be unworn, unwashed, unused with all original tags/labels attached
Faulty Product Returns
If something is faulty, incorrectly described or different from the sample shown we will provide an exchange or refund provided the item is returned within a reasonable time.
Exchanges for the same item in a different size will not incur any additional charges. If the new item is a different product (including a different colour) and there is a price difference you may need to pay the difference or receive a partial refund.
HOW TO EXCHANGE MY ITEM?
Please fill out this form and email it to firstname.lastname@example.org
Return or exchange?:
To return your product, you should mail your product to:
3112 Gramercy Residences Makati City PH 1209
If the item of your choice is not available, we can give you store credit redeemable for the next 6 months.
Kindly send your previously made purchase back to us within 7 days so we can ship the product you have chosen for exchange. The Same shipping terms apply.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.